BALANCIA SHIPPING

ISO 9001:2015

Overview

ISO 9001:2015 specifies requirements for a quality management system when an organization:

a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. And Balancia Shipping has ISO 9001:2015

ISO 9001:2015 - ISO 9001:2015

QUALITY POLICY OF PT BALANCIA SHIPPING AGENSI

PT Balancia Shipping Agensi is committed to becoming a leading shipping agency service company in Indonesia by prioritizing customer satisfaction through high-quality, consistent, and timely services in accordance with our core principle, “Just In Time.” With the added values of “Flexible, Actions, Solutions, Trusted,” the company implements a Quality Management System based on ISO 9001:2015 and complies with all applicable laws and regulations. We continuously focus on the ongoing improvement of our quality management system and the development of human resources through the following commitments:

  1. Flexible
    PT Balancia Shipping Agensi is committed to providing responsive services that are easily adaptable to customer needs, ensuring relevant solutions aligned with evolving situations.
  2. Actions
    We believe in the importance of prompt and decisive actions to overcome every challenge. PT Balancia Shipping Agensi ensures all processes are conducted proactively, effectively, and efficiently.
  3. Solutions
    PT Balancia Shipping Agensi focuses on finding the best solutions for customers and business partners. We consistently prioritize innovative, results-oriented approaches.
  4. Trusted
    Trust is the foundation of every business relationship. PT Balancia Shipping Agensi is dedicated to maintaining integrity, transparency, and accountability in every service we provide.

    This Quality Management System Policy must be understood and implemented by Management, Employees, and all relevant parties within the environment of PT Balancia Shipping Agensi.